Our staff felt Great about the SalesCU training program.  The SURPASS 7 step process is something we will be implementing and using with our ongoing internal sales training and practices.  It really helps to cement for our staff the necessity to create a positive member experience when offering and selling our products and services.  We felt that our staff came out of the training with a renewed and deeper understanding of how to engage the members in the process.  In doing this we are able to identify where there is a need and use that understanding as a guide to get the right products and services to our members.