Our staff felt Great about the SalesCU training program. The SURPASS 7 step process is something we will be implementing and using with our ongoing internal sales training and practices. It really helps to cement for our staff the necessity to create a positive member experience when offering and selling our products and services. We felt that our staff came out of the training with a renewed and deeper understanding of how to engage the members in the process. In doing this we are able to identify where there is a need and use that understanding as a guide to get the right products and services to our members.
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