by Nick Brown | Apr 18, 2022 | Uncategorized
****As seen in CU Business Magazine in September 2021.***** When organizations struggle with, or as we have put it, stink at selling there are generally a few critical things that are just not working right. Luckily, those things can be identified, addressed, and...
by Nick Brown | Apr 12, 2022 | Uncategorized
I have been a Boy Scout advisor for most of my adult life. If you know anything about Scouting, you know the highlight of the year is the week-long summer camp. I have been to dozens. A few years ago, our troop spent summer camp at Camp Hunt. It sits on the bank of...
by Nick Brown | Feb 4, 2022 | Uncategorized
****As seen in CU Business Magazine in January 2022.***** Every credit union has at least one. That team member who consistently out performs everyone else in sales. They are always at the top with their sales numbers, and they do a great job selling most of the...
by Nick Brown | Nov 22, 2021 | Uncategorized
****As seen in CU Business Magazine in August 2021.***** From time to time, I hear this question asked by credit union executives… “Is selling really all that important?” This is a valid question, especially for credit unions thatare struggling to improve their sales...
by Nick Brown | Aug 10, 2021 | Uncategorized
****As seen in CU Business Magazine in June 2021.***** I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new team for the credit union, and I was one of the first outbound agents...
by Nick Brown | Jul 19, 2021 | Uncategorized
For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One of the greatest challenges we face in this process are the misconceptions and limiting believes credit union employees have...
by Nick Brown | Apr 21, 2021 | Sales Goals, Sales Mindset, Sales Training
A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a bit of shadowing of team members who have been through my training, but this was a special situation. I was invited to shadow these team...
by Nick Brown | Mar 16, 2021 | Sales Goals, Sales Training
Many years ago, I remember sitting in a meeting led by our team’s Senior Vice President where he was discussing his vision for our outbound sales department and the strategy that would help us reach this vision. As I listened to his presentation, I couldn’t help but...
by Nick Brown | Jan 11, 2021 | Sales Mindset, Sales Training
4 Ways Credit Union’s Can Step Up and Capture The Opportunity One of our family’s all-time favorite movies is The Sound of Music. We make it a point every spring, preferably on a cold and rainy day, to curl up and watch the movie together. It’s no wonder that my...
by Nick Brown | Oct 9, 2020 | Sales Mindset
Recently we published the first ten myths of this “Twenty Credit Union Sales Myths Debunked” series. I received some great reviews of the article along with a few questions. One of those questions was this: “Nick, we have employees who have definitely bought intomany...
