Online Courses

COURSE CATALOG FOR CREDIT UNIONS

Lending Compliance

  • A Borrower’s Right to Privacy in a Mortgage Transaction-TP
  • Appraisal and Evaluation Interagency Guidelines
  • Collection Practices and Loan Workouts
  • Consumer Credit Products
  • Consumer Installment Loan Compliance Overview
  • Consumer Leasing Act: Regulation M
  • Consumer Lending Regulations
  • Credit Card Act of 2009 – Amend Reg. Z
  • Equal Credit Opportunity Act: Regulation B
  • Exploring Mortgage Servicing Rules
  • Exploring Small Servicer Mortgage Servicing Rules
  • FACT Act Overview
  • Fair Credit Reporting Act (FCRA)
  • Fair Debt Collection Practices Act (FDCPA)
  • Fair Housing Act (FHA)
  • Fair Lending Overview
  • Federal Regulation of Real Estate Appraisals
  • Financial Alternatives for Small Business
  • Flood Insurance
  • Home Mortgage Disclosure Act: Regulation C
  • Home Mortgage Processing and Compliance
  • Home Purchases, Refinances, and Mortgages
  • Homeowners Protection Act of 1998 — PMI Act
  • Indirect Lending

 

  • Introduction to Credit Card Regulations
  • Lending on Commercial Real Estate
  • Loan Servicing Compliance – Regulation X
  • Loan Servicing Compliance – Regulation Z
  • Member Business Lending
  • Member Business Loan Compliance Overview
  • Military Lending Act – CU
  • Plain and Simple — A Step-by-Step Guide to the New Integrated Disclosures
  • Private Education Loans (PEL): HEOA and Reg. Z
  • Real Estate Settlement Procedures Act — Regulation X
  • Referral Techniques for Non-licensed Employees
  • Residential Mortgage ABC — Mortgage Regulations
  • Specific Program Guidelines: FHA, VA, USDA
  • The S.A.F.E Act
  • TILA — Beyond Basics – Certain Home Mortgage Loans
  • TILA — Closed-End Residential Real Estate Loans
  • TILA — Home Equity Lines of Credit (HELOC)
  • TILA — Open-End Loans/Credit Cards
  • TILA — Unsecured Open-End Loans
  • TILA—Installment Loans—Non-Real Estate
  • Secured Truth-in-Lending Act — Regulation Z
  • Unfair, Deceptive or Abusive Acts or Practices (UDAAP) for the Financial Institution
  • Uniform Residential Loan Application

Deposit Compliance

  • Deposit Compliance Overview for Credit Unions
  • FEDWIRE Regulation J
  • GLB Privacy (No Opt Out)
  • GLB Privacy (Opt-Out)
  • Introduction to Compliance for Tellers for Credit Unions
  • Member and Enhanced Due Diligence (MDD/EDD)
  • Member Identification Program (MIP)*

 

  • Office of Foreign Assets Control (OFAC)
  • Overdraft Protection Guidelines and Regulations
  • Regulation E Error Resolution
  • Reserve Requirements: Regulation D
  • Right To Financial Privacy Act (RFPA)
  • Truth in Savings, NCUA Part 707
  • Truth in Savings: Regulation DD
  • UCC Revised Article 9 — Security Interests

*Accredited courses

Transaction Compliance

  • AML & SAR for Mortgage Lenders and Originators
  • AML for Lenders
  • AML for Member Service Representatives
  • AML for Operations
  • AML for Tellers
  • AML: What Are PEPs?
  • Anti-Money Laundering (AML) *
  • Anti-Terrorism Overview — Regulatory Compliance *
  • Bank Secrecy Act (BSA) *
  • Bank Secrecy Act for Deposit Operations Employees
  • Bank Secrecy Act for Lenders
  • Bank Secrecy Act for Member Service Representatives
  • Bank Secrecy Act for Operations
  • Bank Secrecy Act for Tellers

 

  • Check 21 Act Overview
  • Currency Transaction Reporting For Credit Unions
  • Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)
  • Elder Financial Abuse
  • Electronic Funds Transfer Act: Regulation E
  • Expedited Funds Availability Act: Regulation CC
  • Financial Institution Regulation
  • HIPAA and COBRA for Financial Institutions
  • Managing OREO
  • Overview of Teller Responsibilities
  • Providing Service to Members with Disabilities
  • Service members Civil Relief Act (SCRA)
  • Suspicious Activity Reporting for Credit Unions *
  • Unlawful Internet
  • Gambling Enforcement Act: Regulation GG

*Accredited courses

Retail Banking

  • Accepting Negotiable Instruments
  • Cash Drawer Balancing
  • Cash Management Services
  • Check Fraud
  • Check Kiting
  • Consumer Credit Lending Practices Convenience Products and Services
  • Counterfeiting and Forgery
  • Deposit Products
  • Deposits and Withdrawals Fraud at the Teller Station
  • Frauds & Scams
  • Handling Consumer Complaints
  • Handling Stop Payments
  • Health Savings Accounts
  • Home Banking and Bill Paying
  • Issuing Negotiable Instruments
  • Liquidity Management for Credit Unions

 

  • Money Handling
  • National Credit Union Share Insurance Fund (NCUSIF)
  • New Account Representative Training – Credit Union
  • Non-deposit Investment Product Sales
  • Non-Deposit Investment Products
  • Non-resident Alien
  • Opening a Member Account
  • Pretext Calling & Identity Theft Red Flags of Identity Theft
  • Remote Deposit Capture (RDC)
  • Robberies
  • Safe Deposit Boxes
  • Security of Member Information Guidelines
  • Trust Services
  • Understanding Compliance Regulations
  • Wire Transfers

Enterprise Risk Management & Compliance

  • Active Shooter/Critical Incidents in Financial Institutions
  • Advertising Compliance
  • Americans with Disabilities Act
  • Bank Bribery Act
  • Bomb Threats and Other Security Issues
  • Business Continuity and Disaster Recovery
  • Change Management
  • Consumer Financial Protection Bureau – CFPB
  • Consumer Protection Through Accurate and Ethical Advertising-TP
  • Guidelines for an Environmental Risk Program

 

  • Interest Rate Risk Management
  • Limitations on Interbank Liabilities – Regulation F
  • Loan Servicing Loss Mitigation
  • Management Overview of the BSA and AML Program
  • Member Information Security Awareness (MISA)
  • The Importance of Third-Party Vendor Management
  • The Telemarketing Consumer Fraud and Abuse Prevention Act
  • Understanding the FFIEC Final Guidance on Social Media

Credit Union Professional’s Knowledge

  • Advanced Financial Math
  • Analyzing Company Cash Flows
  • Annuities
  • Automated Clearing House (ACH)
  • Beginning Financial Math
  • Business Etiquette
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Commercial Banks – An Introduction
  • Community Relations Programs
  • CPR – AED Training
  • Delegation Skills
  • Direct Mail Marketing Techniques
  • Ethics for Credit Union Professionals
  • Evaluating Business Loans
  • Evaluating Financial Leases
  • Federal Reserve and Monetary Policy
  • Financial Markets
  • Fundamentals of Credit Unions I – The Financial System

 

  • Fundamentals of Credit Unions II – The Financial Institution
  • Future of Retail Banking
  • Greening the Office
  • Insurance Disclosures
  • Insurance Products
  • Loans and Credit
  • Local Promotion and Advertising Programs
  • Negotiation Skills
  • Office Safety
  • Products, Services and Financial Aspects of Credit Unions
  • Professional Business Dress – Men
  • Professional Business Dress – Women
  • Retirement Planning Basics for Financial Planners
  • Strategic Planning for Credit Unions
  • U.S. Financial Institutions
  • Understanding Mutual Funds Volunteers of Credit Unions

Board of Directors

  • BOD – Anti-Money Laundering for Directors and Senior Management
  • BOD – Bank Secrecy Act for Directors and Senior Management
  • BOD – Board Delegation of Operating Authority
  • BOD – Board’s Role in Monitoring Performance

 

  • BOD – Financial Ratios for Credit Unions
  • BOD – Future of Credit Unions
  • BOD – Restructuring the Financial Services Industry
  • BOD – Strategic Planning for Credit Unions
  • BOD – Volunteers of Credit Unions
  • Governance of Credit Unions – NCUA Guidance

Refresher Series

  • Bank Secrecy Act for Financial Service Professionals — Refresher Course
  • Bank Secrecy Act for Lending Personnel — Refresher Course
  • Bank Secrecy Act for Management — Refresher Course
  • Bank Secrecy Act for Operations Personnel — Refresher Course
  • Bank Secrecy Act for Tellers — Refresher Course
  • Electronic Funds Transfer Act: Regulation E Refresher

 

  • Expedited Funds Availability, Regulation CC — Refresher Course
  • Identity Red Flag Programs — Refresher Course
  • Member Identification Program — Refresher Course
  • Office of Foreign Assets Control Act — Refresher Course
  • Privacy of Consumer Financial Information, Regulation P — Refresher Course
  • Safeguarding Member Information — Refresher Course
  • Understanding the Regulation E Initial Disclosure — Refresher Course

Cybersecurity

  • Financial Institutions and the Internet
  • Personal Computing and the Internet
  • Social Media Risk Mitigation for Financial Institutions

Mortgage Lending

  • [SS Fed] Real Estate Settlement Procedures Act – Part I
  • [SS Fed] Real Estate Settlement Procedures Act – Part II
  • [SS Fed] Equal Credit Opportunity Act
  • [SS Fed] Truth-in-Lending Act – Part I
  • [SS Fed] Truth-in-Lending Act – Part II
  • [SS Fed] Truth-in-Lending Act – Part III
  • [SS Fed] Identifying High-Cost Mortgages and Higher-Priced Mortgage Loans
  • [SS Fed] The Loan Originator Compensation Rule
  • [SS Fed] The TILA-RESPA Integrated Disclosure (TRID) Rule Part I
  • [SS Fed] The TILA-RESPA Integrated Disclosure (TRID) Rule Part II
  • [SS Fed] Homeowners Protection Act
  • [SS Fed] The S.A.F.E. Act
  • [SS Fed] Home Mortgage Disclosure Act
  • [SS Fed] Fair Credit Reporting Act
  • [SS Fed] Fair and Accurate Credit Transactions Act
  • [SS Fed] Dodd-Frank Act
  • [SS Fed] USA PATRIOT Act and Bank Secrecy Act
  • [SS Fed] Gramm-Leach-Bliley Act
  • [SS Fed] Mortgage Acts and Practices Rule
  • [SS Fed] E-Sign Act
  • [SS Fed] Privacy Rules
  • [SS Fed] Ability to Repay and Qualified Mortgage Rules
  • [SS Fed] Regulatory Authority
  • [SS Gen] Qualified and Non-Qualified Mortgage Programs
  • [SS Gen] Conventional Mortgages
  • [SS Gen] Non-Conforming Mortgages
  • [SS Gen] VA and USDA Loans
  • [SS Gen] Guidances

 

  • [SS Gen] Mortgage Loan Products
  • [SS Gen] High-Cost Mortgage Loans
  • [SS Gen] Higher-Priced Mortgage Loans
  • [SS Gen] Reverse Mortgages
  • [SS Gen] Other Loan Products I
  • [SS Gen] Other Loan Products II
  • [SS Gen] Mortgage Loan Terms
  • [SS LO] Completing the Loan Application
  • [SS LO] Verification and Documentation
  • [SS LO] Disclosures
  • [SS LO] Analyzing Borrower Qualifications
  • [SS LO] Borrower Credit Qualifications
  • [SS LO] Qualifying Ratios
  • [SS LO] Ability to Repay and Qualified Mortgages
  • [SS LO] Appraisals
  • [SS LO] Underwriting Review
  • [SS LO] The Title Process
  • [SS LO] Mortgage, Hazard, and Flood Insurance
  • [SS LO] The Closing Process
  • [SS LO] Funding and Servicing
  • [SS LO] Mortgage Calculations
  • [SS LO] Adjustable-Rate Mortgage Loans
  • [SS Eth] Ethical Issues Related to Federal Lending Laws I
  • [SS Eth] Ethical Issues Related to Federal Lending Laws II
  • [SS Eth] Anti-Discrimination in Mortgage Transactions
  • [SS Eth] Mortgage Fraud and Ethical Behavior
  • [SS Eth] Ethical Conduct in the Appraisal Process
  • [SS Eth] Financial Responsibility
  • [SS Eth] Unfair, Deceptive, or Abusive Acts or Practices
  • [SS Eth] Consumer Relationships
  • [SS Eth] Ethical Behavior of Consumers
  • [SS Eth] Fraud Detection, Reporting, and Prevention
  • [SS Eth] Fraud Detection Techniques

TOP 200 BUSINESS AND EMPLOYEE DEVELOPMENT COURSES

BUSINESS

Achieving Emotional Intelligence

  • Navigating Other People’s Emotions
  • Navigating the Workplace with Emotional Intelligence
  • Navigating Your Own Emotions

Communicating Tactfully and Diplomatically

  • Acting with Diplomacy and Tact
  • Navigating Challenging Situations with Diplomacy and Tact

Customer Service Skills

  • Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in a Customer Service Environment
  • Dealing with Customer Service Incidents and Complaints
  • Interacting with Customers
  • Polishing Your Skills for Excellent Customer Service

Dealing with Workplace Conflict

  • Facing and Resolving Conflict in the Workplace
  • The Many Approaches to Facing Workplace Conflict

Effective Business Meetings

  • Planning Meetings Fit for Purpose
  • Running Meetings in Better Directions

Effective Business Writing

  • Editing and Proofreading Business Documents
  • Audience and Purpose in Business Writing
  • Clarity and Conciseness in Business Writing

Essential Skills for Professional Telephone Calls

  • Keeping Business Calls Professional

Essentials of Customer Service

  • Facing Confrontation in Customer Service
  • Providing Effective Internal Customer Service
  • Providing On-site Customer Service
  • Providing Telephone Customer Service
  • Rapport Building in Customer Service

First Time Manager Essentials

  • Facing Challenges as a First-time Manager
  • The Reality of Being a First-time Manager

Making the Most of Your Presentations

  • Building Your Presentation
  • Ensuring Successful Presentation Delivery
  • Planning an Effective Presentation

Achieving Emotional Intelligence

  • Navigating Other People’s Emotions
  • Navigating the Workplace with Emotional Intelligence
  • Navigating Your Own Emotions

Communicating Tactfully and Diplomatically

  • Acting with Diplomacy and Tact
  • Navigating Challenging Situations with Diplomacy and Tact

Customer Service Skills

  • Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in a Customer Service Environment
  • Dealing with Customer Service Incidents and Complaints
  • Interacting with Customers
  • Polishing Your Skills for Excellent Customer Service

Dealing with Workplace Conflict

  • Facing and Resolving Conflict in the Workplace
  • The Many Approaches to Facing Workplace Conflict

Effective Business Meetings

  • Planning Meetings Fit for Purpose
  • Running Meetings in Better Directions

Effective Business Writing

  • Editing and Proofreading Business Documents
  • Audience and Purpose in Business Writing
  • Clarity and Conciseness in Business Writing

Essential Skills for Professional Telephone Calls

  • Keeping Business Calls Professional

Essentials of Customer Service

  • Facing Confrontation in Customer Service
  • Providing Effective Internal Customer Service
  • Providing On-site Customer Service
  • Providing Telephone Customer Service
  • Rapport Building in Customer Service

First Time Manager Essentials

  • Facing Challenges as a First-time Manager
  • The Reality of Being a First-time Manager

Making the Most of Your Presentations

  • Building Your Presentation
  • Ensuring Successful Presentation Delivery
  • Planning an Effective Presentation

Optimizing Performance on a Team

  • Being an Effective Team Member
  • Effective Team Communication
  • Establishing Team Goals and Responsibilities, and Using Feedback
  • Strategies for Building a Cohesive Team

Sales Foundations

  • Negotiating Well and Going for the Close
  • Prospecting: Panning for Sales Gold
  • The Discovery Meeting: Starting Off on the Right Foot
  • The Value Proposition: Getting Your Pitch Right
  • Turning Objection into Opportunity during a Sales Call

Skills for Communication Success

  • Become a Great Listener
  • Choosing the Right Interpersonal Communication
  • Do We Have A Failure to Communicate?
  • Making an Impact with Non-verbal Communication
  • The Art and Science of Communication
  • Trust Building through Effective Communication

Storytelling Basics

  • Fundamentals of Business Storytelling

The Art of Feedback

  • Gaining a Positive Perspective on Feedback
  • Polishing Your Feedback Skills

Using E-mail Effectively in the Workplace

  • Organizing Your E-mail
  • Sending E-mails to the Right People
  • Writing Effective E-mails and Instant Messages

Working with Difficult People

  • Can’t Change Them, so Change Yourself
  • Strategies to Keep Everyone Working Together
  • Why They Act That Way and How to Deal with Them

BUSINESS IMPACT

    Business Insights

    • Organizational Culture
    • The Perfect Medicine

    IRA Basics

    • Coverdell Savings Account
    • Introduction
    • ROTH IRA
    • Traditional IRA

      Manage Your Manager

      • Action Plan
      • Gain Control
      • Individual Style
      • Introduction
      • Multiple Choice Questions
      • Opportunities and Fears

      Motivating and Developing Employees

      • Action Plan
      • Coaching and Mentoring
      • Critical Questions
      • Delegation
      • Identifying Tendencies
      • Introduction
      • Understanding Strengths

      COMPLIANCE

        Global Content

        • Global Anti-bribery

          Harassment

          • Sexual Harassment Prevention for Employees
          • Workplace Harassment Prevention for Employees, Version 3.0
          • Workplace Harassment Prevention for Managers – Multi-State Edition, Version 3.0
          • Workplace Harassment Prevention for Managers, Version 3.0

          PERSONAL

          360 Degree Relationships

          • Building Rapport with Your Boss
          • Building Your Professional Network
          • Cultivating Relationships with Your Peers

          Building, Rebuilding and Sustaining Trust

          • The Building Blocks of Building Trust

          Business Ethics Essentials

          • Developing Your Business Ethics

          Creativity in the Workplace

          • Unleashing Personal and Team Creativity
          • Verifying and Building on Creative Ideas

          Developing Your Critical Thinking Skills

          • Confronting Your Assumptions
          • Investigating Arguments
          • Reaching Sound Conclusions

          Discovering Your Strengths

          • Establishing Self-confidence for Life
          • Self-improvement for Lifelong Success
          • Uncovering and Utilizing Your Talents and Skills

          Diversity on the Job

          • Bridging the Diversity Gap
          • Your Role in Workplace Diversity

          Facing Problems and Making Decisions

          • Choosing and Using the Best Solution
          • Defining Alternative Solutions to a Problem
          • Getting to the Root of a Problem

          Improving Your Memory

          • Improving Your Memory Skills

          Improving Your Work/Life Balance

          • Staying Balanced in a Shifting World
          • Take a Deep Breath and Manage Your Stress
          • Taking Stock of Your Work/Life Balance

          Managing Your Career

          • Developing a Plan to Further Your Career
          • Getting Your Career on the Right Track
          • Using Performance Appraisals to Advance Your Career

          Overcoming Procrastination

          • Admitting it is the First Step
          • Beating Procrastination by Boosting Your Creativity and Drive

          Performing Under Pressure

          • Managing Pressure and Stress to Optimize Your Performance

          Perseverance at Work

          • Forging Ahead with Perseverance and Resilience
          • Reaching Goals Using Perseverance and Resilience

          Polishing Your Professional Edge

          • Becoming an Accountable Professional
          • Becoming More Professional through Business Etiquette
          • Developing a Personal Accountability Framework

          Public Speaking Strategies

          • Conquering the Challenges of Public Speaking
          • Writing and Preparing an Effective Speech

          Time Management

          • Aligning Goals and Priorities To Manage Time
          • Make The Time You Need: Get Organized
          • The Art of Staying Focused

          Unconscious Bias

          • Overcoming Unconscious Bias in the Workplace
          • Overcoming Your Own Unconscious Biases
          • Understanding Unconscious Bias

          PERSONAL IMPACT

          How to Get the Job you Want

          • Do Your Research
          • Dress Up & Go – Men
          • Dress Up & Go – Women
          • First Impressions
          • How To Accept or Decline A Job!
          • How To Ask For The Job!
          • How To: Face-To-Face Interviews
          • How To: Phone & Video Screenings
          • Interview Questions & Answers
          • Interview Styles To Expect
          • Introduction

           

          • It’s Your Life
          • Job Fair Interviews
          • Let’s Go To Work
          • Look At You!
          • Looking For A Job?
          • Time To Shine Speech
          • Visual & Verbal Skills
          • What Do You Want From Me?
          • Writing Cover Letters & More!
          • Writing Your Resume

          SAFETY

          Cal/OSHA Workplace Health and Safety

          • Accident Investigation – Cal/OSHA
          • Asbestos – Cal/OSHA
          • Bloodborne Pathogens Awareness – Cal/OSHA
          • Confined Spaces – Cal/OSHA
          • Electrical Safety – Cal/OSHA
          • Emergency and Disaster Preparedness – Cal/OSHA
          • Ergonomics – Cal/OSHA
          • Fall Protection – Cal/OSHA
          • Flaggers – Cal/OSHA
          • Forklift Safety Awareness – Cal/OSHA
          • Hazard Communication – Cal/OSHA
          • Hearing Conservation – Cal/OSHA

          • Heat Illness Prevention – Cal/OSHA
          • Injury and Illness Prevention Program – Cal/OSHA
          • Laboratory Safety – Cal/OSHA
          • Lockout/Tagout – Cal/OSHA
          • Office Safety – Cal/OSHA
          • PPE: Personal Protective Equipment – Cal/OSHA
          • Respiratory Protection – Cal/OSHA
          • Slips, Trips, and Falls – Cal/OSHA
          • Trenching and Excavation Safety – Cal/OSHA

          Workplace Compliance Essentials

          • Active Shooter
          • Workplace Security Awareness

          SOFTWARE

          Google Apps Fundamentals

          • Docs and Sheets
          • Gmail and Calendar
          • Google Drive
          • Slides, Sites, and Google+

          IT Security for End Users

          • IT Security Fundamentals
          • Using Corporate Devices Securely

          Microsoft Office 2016: Beginning Excel

          • Charts Tables and Images
          • Creating, Editing, and Saving Workbooks
          • Data Presentation Strategies
          • Formatting Data
          • Formulas and FunctionsSoftware

          Microsoft Office 2016: Beginning Outlook

          • Getting to Know Outlook 2016
          • Managing Attachments and Inserting Items and Signatures
          • Managing Conversations and E-mail

          Microsoft Office 2016: Beginning PowerPoint

          • Formatting Text Boxes and Working with Graphics
          • Introduction to the Interface and Basic Tasks
          • Modifying and Formatting Slides

          Microsoft Office 2016: Beginning Word

          • Customizing Options and Using Document Views
          • Formatting Text
          • Working with the Interface and Performing Basic Tasks

          Microsoft Office 2013: Beginning Excel

          • Creating Workbooks, Worksheets, and Data
          • Formatting Cells and Worksheets
          • Formatting Data
          • Performing Calculations Using Functions
          • Presenting Data in Tables and Charts

            Microsoft Office 2013: Beginning Outlook

            • Managing E-mail
            • Working with Contacts
            • Working with E-mail in Outlook 2013

            Microsoft Office 2013: Beginning PowerPoint

            • Animations and Media
            • Creating Presentations
            • Enhancing Presentations Software

            Microsoft Office 2013: Beginning Word

            • Editing and Formatting
            • Performing Basic Tasks
            • Structuring a Document

            Microsoft Office 2010: Beginning Excel

            • Getting Started with Excel 2010
            • Applying Basic Data Formatting
            • Moving and Getting Around
            • Moving Data and Modifying Worksheets
            • Using Conditional Formatting, Tables, and Sparkles

            Microsoft Office 2010: Beginning Outlook

            • Getting Started with Outlook 2010
            • Managing Attachments, Graphics, Signatures, and Auto-replies
            • Managing Conversations and Organizing E-mail

            Microsoft Office 2010: Beginning PowerPoint

            • Getting Started with PowerPoint 2010
            • Adding Images to Presentations
            • Visually Enhancing Presentations Software

            Microsoft Office 2010: Beginning Word

            • Getting Started with Word 2010
            • Formatting and Working with Text
            • Organizing and Arranging Text