Outbound Call Center Cost-Benefits Analysis
*Access your credit union's call report by clicking the following link:
http://researchcu.ncua.gov/Views/FindCreditUnions.aspx
** Anything in Blue Needs To Be Filled In.
Credit Union Data
Credit Union Call Report Information | |
Credit Union Name | |
The quarter which the call report was published.Quarter of Call Report | |
Page 6 Line 2Credit Union Membership | |
Page 2 Line 33 This represents the size of the institution.Total Assets | |
Page 2 Line 25 The total outstanding balance of all loans and leases currently held by the institution.Total Loans & Leases | |
Page 5 Line 5 Interest collected thus far on the institutions loan and lease portfolio.Interest Income | |
Page 5 Line 11 The interest income after interest expense and loan charge offs.Net Int Income after IE and PLL | |
Credit Union Interest Rates | |
Page 2 Line 19 The published interest rate for the institutions used vehicle loan.Used Vehicle | |
Page 2 Line 15 The published rate for the institutions credit card.Credit Card | |
Page 2 Line 21 The published rate for the institutions Mortgage / Home Equity loan.Mortgage/HE |
Assumptions
Credit Union Loan Assumptions | |||||
Loan Product | Loan Amount | Average term the institution typically finances each loan type.Average Term | |||
Used Vehicle | Assumes the average vehicle loan balance financed with other institutions which could be refinanced. | The average term remaining on an auto loan refinance opportunity. | |||
Credit Card | Assumes the average credit card balance with another institution that could be refinanced. | Term that delivers a payment that closely matches the minimum payment. 48 months for 2.5% of balance, 60 months for 2% of balance and so forth. | |||
Mortgage/HE | Assumes the average mortgage or Home Equity loan balance financed with other institutions which could be refinanced. | The average term remaining on a mortgage or Home Equity loan refinance opportunity. | |||
Credit Union Calculations | |||||
Interest Income to Assets | The percentage of interest income to total assets. For purposes of this worksheet we assume this as the average APR to calculate the Net Interest Spread. | ||||
Interest Expense to Assets | The percentage of interest expenses (loan losses and interest expense) to total assets. | ||||
Net Interest Spread | The percentage of interest income remaining after loan losses and interest expense. |
Production Assumptions and Income Generated For One Full Time Agent
Loan Production | Loan Volume | Annualized | Net Interest Income | |||
Auto/RV Loans Recaptured | In addition to assumptions for rate, average loan amount, and term, also assumes the loan will be held for an average of 24 months before being satisfied. Interest income is the accumulated net interest paid during this time less loan losses and interest expense. | |||||
Credit Card Loans Recaptured | In addition to assumptions for rate, average loan amount, and term, also assumes the loan will be held for an average of 24 months before being satisfied. Interest income is the accumulated net interest paid during this time less loan losses and interest expense. | |||||
Mortgage Loans Recaptured | In addition to assumptions for rate, average loan amount, and term, also assumes the loan will be held for an average of 60 months before being satisfied. Interest income is the accumulated net interest paid during this time less loan losses and interest expense. | |||||
Interest income over the life of the loan after loan losses and interest expense. | ||||||
Product Sales Production | Profit | Annualized | Net Product Income After COGS | |||
Online Statements | Based on Raddon online statement savings average of $12 p/year. | |||||
Insurance Sales | Assuming majority will be GAP. | |||||
Other Products and Services | Assumes additional products are not profit generating. | |||||
Income earned on products. | ||||||
Total Monthly Sales | Net Income After COGS |
Employee Expense For A Full Time Agent
Employee Expenses | Annualized | ||
Hourly Rate | |||
Monthly Incentive Potential % of Income | |||
Monthly Benefits % of Income | |||
Facility and Equipment Expense | |||
Other Departmental Expenses | |||
Total Employee Expense |