Before working with SalesCU, our credit union struggled with inconsistent sales processes and missed opportunities to identify member needs. The SURPASS framework gave us a clear, unified approach, improved coaching structure, and greater visibility into performance. Since the training, our team has become more confident and better prepared for member conversations. Even our back-office departments gained insights that helped them better support our sales efforts. SalesCU brought the fresh, modern structure we needed to strengthen our culture and improve results.
Larisa Suydam, Business Development Officer & Senior Training Officer
