by Nick Brown | Sep 12, 2025 | Leadership, Member Relationships
Originally published on CUInsight.com “If you’re not servicing and developing your existing business relationships, that’s exactly why you struggle to attract new ones.” Credit unions aren’t ignoring their business members—they’re often simply unsure of how to...
by Nick Brown | Aug 19, 2025 | Leadership
Originally published on CUInsight.com A few years ago, I stopped by my credit union branch to make a deposit into my business account. On the way out, I noticed the branch manager in his office and popped in to say hi and check in. I knew him well—I’d had the...
by Nick Brown | Jan 17, 2019 | Sales Training
A few weeks ago, I found myself standing in a teller line at the branch where I started my credit union career eighteen years ago. As I stood there waiting to be helped, I remembered the good ol’ days when this branch was one of the busiest in the credit union. That...
