by Nick Brown | Sep 24, 2018 | Sales Training, Videos
by Nick Brown | Jun 20, 2018 | Sales Training
****As seen in Credit Union Business Magazine.**** A few months ago, I went in to my credit union branch to deposit some checks into my business account. Like many credit union branches, behind the teller line were a few TV’s playing the standard loop—the weather,...
by Nick Brown | May 7, 2018 | Uncategorized
***As featured in CU Business Magazine November 2017*** In December’s article I shared with you the SURPASS Sales Process. The process is 7 steps to sales success that can be applied in the branch, over the phone and online. Giving your member a consistent...
by Nick Brown | Mar 28, 2018 | Sales Goals, Sales Training
Sadly, Your Employees are Likely “Un-selling” Members For many credit unions, the struggle to get their employees to reach out to their members and sell is real. Often when speaking to credit union leadership, they are frustrated with their staff because...
by Nick Brown | Feb 8, 2018 | Sales Training
Did you know that one of the most powerful ways for your employees to recapture more loans is for your employees to literally show members the numbers on how it will save them money? This is one of the secrets that I teach credit unions across the nation. When you are...