The following are the introduction videos taken from the actual course created for the lending trained employees at your credit union. There are sister courses that are not included here that are designed specifically for tellers and contact center employees. These videos and descriptions should give you an idea of what is taught in this program. But for a more in-depth understanding, please do not hesitate to contact us to learn more.
What is the Credit Union Sales Philosophy?
What is the SURPASS Sales Process?
What is included in the Communication course?
What is Product Mapping?
What is Creating the Product Profile?
What is the Simple Offer?
What is the Managing Objections course?
What is Aligning Solutions to the Member's Needs?
What is the Loan Recapture course?
What is the Member Interview?
What is If-Then Commitments?
What is Onboarding?
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