by Nick Brown | Oct 29, 2019 | Sales Goals
*****As seen in CU Business Magazine in July 2019.***** It was 2002 and I was approaching the second anniversary for my very first credit union position. I had recently been promoted to head teller, mainly because I had mastered the processes of tellering and was...
by Nick Brown | Jun 8, 2019 | Sales Goals
Recently, I stumbled across an old CNN article published in March 1999. The title of the article read, “Are we headed for a global Y2K crisis?”. I felt almost nostalgic as I skimmed through the article remembering how concerned we all were that our computers were...
by Nick Brown | May 23, 2019 | Sales Goals
What do top salespeople at credit unions do differently? A number of years ago I had the opportunity to read the book “Outliers: The Story of Success” by Malcolm Gladwell. The premise of the book, if you haven’t had the opportunity to read it, is to explain the...
by Nick Brown | Nov 8, 2018 | Loan Recapture Sales, Sales Goals
Several years ago, while I was working as a credit union outbound call center manager, I was asked to lead a series of sales training workshops as part of a loan officer refresher course. The purpose of the refresher course was to retrain employees on the most...
by Nick Brown | Oct 17, 2018 | Sales Goals
Before I present to potential credit union clients, I always do my homework. There are a number of things I research ahead of time, such as the credit union’s leadership team, the size of the credit union, and the geographic spread of their branch network. I...
by Nick Brown | Sep 19, 2018 | Sales Goals, Sales Training
Who is the best coach you have ever had? For me, it was Hal, my little league soccer coach. He taught me how to play the game and how to love it. But more importantly, Hal built my confidence and helped me realize my fullest potential as a little league soccer player....
