by Nick Brown | Aug 10, 2021 | Outbound Call Center, Sales Training
****As seen in CU Business Magazine in June 2021.***** I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new team for the credit union, and I was one of the first outbound agents...
by Nick Brown | Dec 19, 2018 | Outbound Call Center
Recently, I attended a credit union conference and had the opportunity to sit in on a class about outbound calling. The discussion focused on how to better engage new, indirect members through outbound calling initiatives and drive additional products and services,...
by Nick Brown | Oct 17, 2017 | Loan Recapture Sales, Outbound Call Center, Sales Goals
**As seen in CU Business Magazine** When it comes to a new financial need, who do your members and prospective members call first? If it’s not your credit union, then you’re getting it wrong. If you want to stay on top of mind with members, these four tips...
by Nick Brown | Mar 20, 2017 | eLending, Loan Recapture Sales, Outbound Call Center
Last week the Federal Reserve voted nearly unanimously to raise the key interest rate by a quarter percent for the second time in 3 months. The recent increases are part of a rate increase strategy which Fed Chair Janet Yellen says will continue into 2018. Many...
by Nick Brown | Feb 13, 2017 | eLending, Outbound Call Center, Sales Goals
With auto purchases predicted to fall, should your credit union prepare for a loan growth stall in 2017? Last week I shared an article from CreditUnions.com titled “Have We Reached Peak Auto?” It’s was a very well written article by Erik Payne in which he...
by Nick Brown | May 24, 2016 | Outbound Call Center, Sales Goals
It’s no secret, indirect lending has been a critical component to the credit union industries rising domination of the auto lending market. Credit unions with indirect programs have experienced consistent double digit loan growth with a rich supply of new members who...
