by Nick Brown | Sep 14, 2023 | eLending, Leadership, Loan Recapture Sales, Outbound Call Center, Sales Goals
Credit unions create revenue from many different sources such as non-lending product and service sales, fees, and investments. However, lending is by far the primary source of income for any financial institution. All financial executives know this. But for many...
by Nick Brown | Aug 22, 2023 | Sales Goals, Sales Training
If you are like most of the credit unions I am currently working with, the competition to grow and retain deposits is a real challenge. The deposit war began last year and is still raging. And it doesn’t look like it will settle down for many months. Out of...
by Nick Brown | May 31, 2023 | Sales Objections, Sales Training
One of the most requested sales training topics we receive from our credit union clients is on overcoming objections. Sales leaders feel that objections are a normal part of the sales process, and that being equipped with tools to overcome those objections is critical...
by Nick Brown | Jan 18, 2023 | Leadership, Sales Training
What is the most important conversation a credit union has with its members? This is a question I sometimes pose to credit union sales leaders and senior salespeople who attend our training workshops. It garners a lot of discussion and prompts answers that range from,...
by Nick Brown | Oct 5, 2022 | Sales Training
There is a growing need in the financial services industry for a robust sales culture. That isn’t to say that there needs to be a hard sales approach, or even a “sales first” mentality towards member service. However, credit unions do need to transform their front...
